Frequently Asked Questions

Search results may not be available for several reasons, including:

• Tickets have not yet been released for your selected travel date.
• The selected service is sold out or unavailable.
• The route or rail operator is not currently supported on our website.
• No service operates between the selected stations at the chosen time.
• Timetables are being updated or have not yet been confirmed.

Try changing your travel date or time, using the exact station names, or searching between cities where available, or searching for each part of the journey separately. You may also try searching again later, as ticket availability and timetables can change.

Yes. You can book tickets for up to nine passengers in a single booking.

Yes. Child and infant fares may be different from adult fares, depending on the rail operator, route and country.

Some operators offer discounted child fares, while infants may travel free of charge when accompanied by an adult. However, age limits, ticket requirements and seating conditions vary.

Please enter the correct age that each passenger will be at the time of travel during booking. The available fare will be displayed in the search results. For specific age limits or travel conditions, check the policy of the relevant rail operator.

Advance-booking periods vary by rail operator, route and country. Some tickets are released several months before departure, while others become available closer to the travel date.

Search for your journey to check whether tickets are currently available.

Passenger details generally cannot be amended after a ticket has been issued.

Changes to the journey date or time may still be possible, depending on the ticket’s fare conditions. If passenger information, such as the passenger’s name or date of birth, is incorrect and cannot be amended, you may need to request a refund, where permitted, and make a new booking using the correct details.

Please check your information carefully before completing your booking.

If your train is delayed or cancelled, the rail operator may offer rebooking, a refund or compensation, depending on the circumstances and your ticket type.

We recommend checking directly with the rail operator for the latest information and available options.

Contact the rail operator shown on your ticket or booking confirmation.

You may also contact the Junction Customer Support team using the online contact form for assistance with available alternatives or claims.

If you simply arrive late, your ticket is typically voided, and you will likely need to purchase a new ticket or pay a fee to board the next available train. However, if you missed your connection because the preceding train was late, you will need to check with rail operator directly on whether it's possible to use your ticket on the next available service

Change and cancellation rules depend on the fare selected and the rail operator responsible for your journey. Some tickets can be changed or cancelled, sometimes for a fee, while others are non-changeable or non-refundable.

Where a fee or penalty applies, it may be deducted from the refundable amount paid in Cash. Any eligible Miles refund is subject to Emirates Skywards programme rules, and partial refunds of Miles cannot be processed.

For an e-ticket, you can resend your booking confirmation from the My Bookings section.

You may also contact the Junction Customer Support team using the online contact form.

After completing your booking, an order summary will appear on the confirmation page and a confirmation email will be sent to the email address provided.

Confirmation emails usually arrive within a few minutes. Please:

• Check your inbox.
• Check your spam or junk folder.
• Confirm that the email address entered during booking is correct.
• Resend the confirmation from the My Bookings section.

If you still cannot find your confirmation, contact the Junction Customer Support team using this online contact form.

Yes. Skywards Miles can be redeemed directly for eligible train tickets through this website.

Please be aware that if you cancel a train ticket purchased using Skywards Miles, you may lose all or part of the Miles used. This will depend on the ticket’s fare conditions and the applicable Skywards programme rules.

Luggage allowances vary by rail operator, route and service.

Before travelling, check the luggage policy of the rail operator shown on your ticket or booking confirmation.

Policies for bicycles, sporting equipment and oversized luggage vary by operator and service.

Some items may require:

• An advance reservation
• A separate ticket
• An additional fee
• Specific packaging or storage arrangements

Please check the operator’s policy before travelling.

Contact the operator shown on your ticket or booking confirmation.

Unfortunately, Skywards Rail does not currently support these additional purchases. For now, please check the relevant rail operator’s policies and contact the operator directly if an additional booking or payment is required.

Pet policies vary by rail operator, train service and country.

Some operators allow pets to travel free of charge, while others may require a separate ticket, reservation, carrier or other travel arrangement.

Please check the pet policy of the rail operator shown on your ticket before travelling.

Passengers with disabilities or reduced mobility may be entitled to assistance in accordance with applicable rail-passenger rights.

Assistance arrangements and required notice periods vary by rail operator. Contact the operator before travelling to request station, boarding, luggage or other mobility assistance.

You can also review the relevant passenger-rights information for journeys within the EU and the UK.

The Skywards Rail platform services are provided by Junction Connect Limited, which is the official Merchant of Record for this service. Your payment will be securely processed by a payment provider on behalf of Junction Connect Limited.

You can contact the Junction Customer Support team using the online contact form.

We will respond within three business days.

When contacting us, please include your booking reference and a clear description of your request so that we can assist you more efficiently.