Frequently Asked Questions

Yes, you can book tickets for up to 9 passengers in a single booking

If you lose your paper ticket, please contact the rail operator immediately. We recommend keeping your booking confirmation and ID handy, as they may be required to issue a replacement or assist you further. If you have an e-ticket, you can resend the email confirmation from the My Bookings section.

If required, you may contact our Customer Support team using this online form and we'll aim to get back to you within a few business days.

Change and cancellation policies vary depending on the rail operator and ticket type. Some tickets may be fully refundable or changeable with a fee, while others are non-refundable.

Please review the specific terms during booking. Where available, you can find change options in the My Bookings section.

If your train is delayed or canceled, rail operators usually offer rebooking options, refunds, or compensation depending on the circumstances and ticket type. We recommend checking directly with the rail operator. Our customer service team is also available via this online form to help you with alternatives and claims.

Links to UK train operator websites are below. For mainland Europe and other international services, use the operator named on your ticket or booking confirmation. To identify the UK train company for a journey, you can use National Rail — Find a Train Company.

Yes. Skywards Miles can be redeemed directly for train tickets on this website. Please be aware that if you cancel a rail ticket paid for with Skywards Miles, you may lose all or part of those Miles in line with fare conditions and Skywards programme rules.

You may contact our Customer Support team using this online form and we'll aim to get back to you within a few business days.

You can also contact us by email: skywardssupport@junctionconnect.com

Whether pets are allowed varies by train and country; you may need a ticket for your dog or other pet.

Travellers with disabilities or reduced mobility shall be assisted in line with rail passenger rights rules. You can read more about your rights in the EU and in the UK.

If you've entered incorrect information, such as a misspelled passenger name or the wrong date of birth, your ticket may become invalid for travel depending on the fare rules of your purchase. Once tickets have been issued, we're unable to make changes to them. If the fare conditions allow, you may request a refund and then complete a new booking with the correct details.

After completing your booking, a summary of your order will appear on the confirmation page, and a confirmation email will be sent to you. It usually arrives within a few minutes, so please check your inbox before leaving the confirmation page. Alternatively, you can resend the booking confirmation from My Bookings.

Advance booking periods vary by rail operator, but tickets are typically released up to 12 months before travel.

Please contact the rail operator, as policies on luggage, bicycles, and sporting equipment vary.