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Contact Customer Support

Use this form when you need personal help with a booking — for example a refund, a change after booking, or a travel disruption. Tell us what went wrong and what you need us to do.

FAQs — for how-to questions (searching, payment, Miles) check our FAQs first.

After you submit, our support team will review your request and email you with next steps. We aim to respond within a few working days.

Full Name *
Full Name *
E-mail *
E-mail *
Booking Reference
Booking Reference
Optional — use the booking reference from your confirmation email or My Bookings (not the ticket number). Leave it empty if your question isn't about a specific booking.
Emirates Skywards Membership Number *
Emirates Skywards Membership Number *
Describe your issue *
Describe your issue *
Attachments (optional)Add screenshots or documents that show the problem, for example an error message or a receipt. Up to 5 files, 5 MB each and 10 MB in total. You can also paste a screenshot or drop files here.